Refund Policy

Last updated: October 6, 2026

Short version: Scout and Agent Pro come with a 28-day money-back guarantee on your first payment. If you started Scout with the trial, it covers the trial payment and your first Scout payment, unless you’ve used 25 or more Agent credits by then. Cancel anytime from the Billing page and you keep access until your paid period ends. Other payments for periods that have started aren’t refunded, but if you were charged by mistake, we fix it.

28-day money-back guarantee (Scout and Agent Pro)

• If ViralCatcher isn’t right for you, email justin@applyden.com from your account email within 28 days of your first payment, and we’ll refund that payment in full. It covers a first payment for Scout or Agent Pro, 28-day or yearly, including one made with a discount code.
• Scout with 28-day billing starts with a 5-day trial for $4.97 (or the earlier 2-day trial for $3.50, if that is the one you bought). If you started that way, your first payment is the trial payment, and the guarantee also covers the first Scout payment that follows it ($34.97): email us within 28 days of the trial payment and we’ll refund both in full.
• One exception: if you go on from the trial to Scout at $34.97 and have used 25 or more Agent credits since your trial began, the guarantee no longer applies and no refund is given.
• Apart from that, it covers your first payment only: not renewals, Agent Max, later upgrades, or credit top-ups. One guarantee per person.
• The refund goes back to your original payment method through our payment processor, Commas (FanBasis), usually within 5–10 business days, and your paid access ends when the refund is made.

Canceling

• Cancel anytime from the Billing page in the app. There are no cancellation fees.
• You keep full access, including your remaining Agent credits, until the end of the 28-day (or yearly) period you’ve paid for. After that, you won’t be charged again.
• If you cancel during the Scout trial, you keep access until the trial ends and you aren’t charged the $34.97.

Subscriptions

Apart from the money-back guarantee above, plan payments aren’t refundable once a billing period has started, including for partly used periods and unused Agent credits, except where the law requires a refund or as described below.

Credit top-ups

Top-up credits are a one-time purchase and aren’t refundable once bought, except for billing mistakes. They don’t expire while your account is open.

Billing mistakes we always fix

• You were charged twice for the same thing.
• You were charged after you canceled.
• You were charged a different amount than the price shown when you bought.

Email justin@applyden.com within 30 days of the charge with your account email and the date and amount of the charge. Approved refunds go back to the original payment method through our payment processor, Commas (FanBasis), usually within 5–10 business days.

Chargebacks

If something looks wrong, please contact us first; we can usually sort it out faster than a bank dispute. While a refund or dispute is open, access to paid features may be paused.

Questions

Email justin@applyden.com. See also our Terms of Service.